Frequently asked questions
Choose your perfume, understand what is included and find help with your order.
How do I choose my perfume?
Kyoto Cherry has a gourmand character built around cherry, almond and toffee. Seville Secret offers a powdery profile with almond, iris and tonka. Venise Velours brings together vanilla, incense and leather notes. These descriptions guide your choice; how a perfume feels on skin is personal.
Choose a 100 ml bottle directly, or explore all three with the Travel Set. Explore the Travel Set.
What is the concentration of INKÛNU fragrances?
All three INKÛNU fragrances are Eaux de Parfum.
- Kyoto Cherry: 25% concentration.
- Seville Secret: 30% concentration.
- Venise Velours: 25% concentration.
Which samples come with my 100 ml bottle?
Each 100 ml bottle includes two complimentary 3 ml samples of the other two perfumes.
- Kyoto Cherry includes Seville Secret and Venise Velours.
- Seville Secret includes Kyoto Cherry and Venise Velours.
- Venise Velours includes Kyoto Cherry and Seville Secret.
The samples let you discover the other perfumes; they do not provide a separate sample of the perfume you purchased.
What is the Travel Set?
The Travel Set contains Kyoto Cherry, Seville Secret and Venise Velours in three 15 ml bottles: 3 × 15 ml for AED 315.
Explore and wear them at your own pace. It is a standalone purchase, with no obligation to buy a 100 ml bottle and no voucher or credit toward a future order. The two complimentary 3 ml samples are included with 100 ml bottles, not with the Travel Set.
Do you sell individual samples?
Individual samples are not sold separately. For all three perfumes, choose the Travel Set. Each 100 ml bottle also includes the two other perfumes as complimentary 3 ml samples.
Where do you deliver and when will my order arrive?
Delivery is complimentary throughout the GCC.
Delivery: 2 to 5 business days within the UAE; 3 to 7 business days to other GCC countries. Follow your parcel using the tracking link in your dispatch email.
Is delivery complimentary within the GCC?
Yes. Delivery is complimentary throughout the GCC. The final order total is shown before payment.
Which payment methods can I use?
Use one of the payment methods displayed at checkout for your order. Availability can vary by country, device and payment provider. Review the total and the selected payment method before confirming payment.
How do I access my account or track an order?
Select the account icon beside the shopping bag to sign in. You can also follow a dispatched order using the tracking link in your email. If you cannot find your order or tracking details, contact contact@inkunu.com with your order number.
Can I change or cancel an order?
Contact contact@inkunu.com as soon as possible with your order number and the change you need. Whether a change or cancellation is possible depends on the order status and applicable rights. Sending a request does not itself confirm a change or cancellation.
What if there is a problem with my perfume?
If your order arrives damaged, defective, incomplete or different from what you ordered, contact us at contact@inkunu.com. Include your order number, a description of the issue and, where possible, photographs of the product and packaging. Keep the packaging while we review your request.
We will assess the issue and explain the next steps and the remedies available under applicable law. Nothing in our policies limits your statutory consumer rights.
Can I return a perfume because I changed my mind?
We do not offer commercial returns or exchanges for a change of mind. This does not affect your statutory rights for damaged, defective or incorrectly supplied products, or any other mandatory rights that apply to your order.
Contact Customer Care if you have an issue with your order.
How can I get help?
For fragrance advice, delivery questions or an existing order, write to contact@inkunu.com or use our contact form. Include your order number if your question concerns a purchase.