Terms and conditions

These terms cover purchases from INKÛNU at inkunu.com. The seller is YMMRIHAAB for Perfumes & Cosmetics Trading Co. L.L.C, registered in Dubai under licence number 1130270. Contact: contact@inkunu.com.

Your order

Please review the perfume, size, quantity, delivery details and total before submitting an order. Provide accurate contact and delivery information and use a payment method you are authorised to use. You must be legally able to enter into the purchase.

The checkout will guide you through any sign-in steps. Browsing the collection and reading perfume advice do not require an account.

Products and included samples

The three full-size Eaux de Parfum are 100 ml. Each 100 ml bottle includes two 3 ml samples of the other two perfumes. The Travel Set contains three 15 ml perfumes and is a separate product. Refer to the product page for the exact contents.

Destination names describe creative inspirations. Scent descriptions are guidance, not guarantees of an identical experience on every person.

Prices and payment

Prices are displayed in the currency selected for your market. Applicable taxes and the final amount are shown before payment. Complimentary delivery within the GCC only. Customs duties, import taxes and other local regulatory fees are not included.

Use the payment methods available for your order and review the final total before paying. Product prices may change for future purchases; this does not by itself change the price of an already accepted order.

Customs duties, import taxes and other local regulatory fees are not included in complimentary delivery. Destination documentation may also be required. Ask Customer Care before ordering if you need clarification about charges for your destination.

Delivery

Delivery: 2 to 5 business days within the UAE; 3 to 7 business days to other GCC countries. Arrival may be affected by customs processing. Read our Delivery information for tracking and assistance.

Changes and cancellations

Contact us promptly with your order number. Requests depend on the stage of preparation or dispatch and applicable rights. We will confirm whether your request can be made; a request alone does not confirm cancellation or a change.

Returns and order issues

We do not offer commercial returns or exchanges for a change of mind.

If your order arrives damaged, defective, incomplete or different from what you ordered, contact us at contact@inkunu.com. Include your order number, a description of the issue and, where possible, photographs of the product and packaging. Keep the packaging while we review your request.

We will assess the issue and explain the next steps and the remedies available under applicable law. Nothing in our policies limits your statutory consumer rights.

Questions or disputes

Please contact Customer Care first so we can review the issue. Applicable mandatory consumer protections remain in force. These terms do not prevent you from contacting the relevant consumer protection authority or exercising rights available to you under applicable law.

Related policies

Changes to these terms

We may update these terms for future orders. The terms applicable when an order is placed govern that order, subject to mandatory law.